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Privacy Policy

Last Updated: June 2025

1. Introduction

This Privacy Policy describes how we collect, use, and protect your personal information when you use the FitMe mobile application ("App"). We are committed to protecting your privacy and ensuring the security of your personal data.

2. Information We Collect

2.1 Personal Information

  • Account Information: Name, email address, phone number
  • Profile Data: Age, gender, height, weight, fitness goals
  • Authentication Data: Login credentials (encrypted)
  • Profile Pictures: Optional user-uploaded images

2.2 Fitness and Attendance Data

  • Gym Attendance Records: Date, time, and location of gym visits
  • Workout Progress: Exercise completion, sets, reps, duration
  • Health Metrics: Weight tracking, fitness achievements
  • Streak Counters: Consecutive workout days/weeks

2.3 Technical Information

  • Device Information: Device type, operating system, app version
  • Usage Analytics: App features used, session duration, crash reports
  • Location Data: Gym location for attendance verification (with permission)
  • Camera Access: QR code scanning functionality only

2.4 Communication Data

  • Support Messages: Customer service interactions
  • Notifications: Gym announcements and app notifications
  • Feedback: User reviews and suggestions

3. How We Collect Information

3.1 Direct Collection

  • Information you provide during registration
  • Data entered in your profile and fitness tracking
  • Content uploaded (profile pictures, fitness photos)
  • Support requests and feedback

3.2 Automatic Collection

  • QR code scan data for attendance tracking
  • App usage patterns and performance metrics
  • Device information for compatibility and security
  • Crash logs for app improvement

3.3 Third-Party Sources

  • Gym facility databases (with consent)
  • Payment processors for membership status
  • Fitness device integrations (with explicit permission)

4. How We Use Your Information

4.1 Core App Functionality

  • Attendance Tracking: Record and display gym visits
  • Progress Monitoring: Track fitness goals and achievements
  • Personalization: Customize workout and nutrition plans
  • Account Management: Maintain user profiles and preferences

4.2 Communication

  • Service Updates: Important app and feature announcements
  • Gym Notifications: Messages from your registered gym
  • Support: Respond to inquiries and technical issues
  • Marketing: Promotional content (with opt-in consent only)

4.3 Improvement and Analytics

  • App Enhancement: Improve features and user experience
  • Performance Monitoring: Ensure app stability and speed
  • Usage Analytics: Understand feature adoption and user behavior
  • Security: Detect and prevent fraudulent activity

5. Information Sharing and Disclosure

5.1 Gym Facilities

  • Attendance Data: Shared with your registered gym for membership verification
  • Contact Information: Basic details for gym communication
  • Membership Status: Information relevant to gym services

5.2 Service Providers

  • Cloud Storage: Secure data hosting and backup services
  • Analytics Providers: Anonymized usage statistics only
  • Payment Processors: Transaction data for membership payments
  • Customer Support: Third-party support service providers

5.3 Legal Requirements

  • Law Enforcement: When required by valid legal process
  • Safety Concerns: To prevent harm to users or others
  • Compliance: To meet regulatory requirements

5.4 Business Transfers

  • Data may be transferred in case of merger, acquisition, or sale
  • Users will be notified of any ownership changes
  • Privacy protections will continue under new ownership

6. Data Security Measures

6.1 Technical Safeguards

  • Encryption: All data transmitted using SSL/TLS encryption
  • Secure Storage: Data stored in encrypted, secure databases
  • Access Controls: Limited employee access on need-to-know basis
  • Regular Audits: Security assessments and vulnerability testing

6.2 Operational Security

  • Employee Training: Staff educated on privacy and security practices
  • Incident Response: Procedures for handling security breaches
  • Data Minimization: Collect only necessary information
  • Regular Updates: Security patches and system updates

7. Data Retention

7.1 Retention Periods

  • Account Data: Retained while account is active plus 2 years
  • Attendance Records: Kept for 3 years for gym management needs
  • Fitness Data: Retained until user deletion or 5 years maximum
  • Support Data: Kept for 2 years after issue resolution

7.2 Data Deletion

  • Users can request data deletion through app settings
  • Data permanently deleted within 30 days of request
  • Some data may be retained for legal compliance
  • Anonymized data may be kept for analytics

8. Your Privacy Rights

8.1 Access and Control

  • Data Access: View all personal data we have collected
  • Data Correction: Update inaccurate or incomplete information
  • Data Export: Download your data in portable format
  • Account Deletion: Permanently delete your account and data

8.2 Communication Preferences

  • Notification Settings: Control app and email notifications
  • Marketing Opt-out: Unsubscribe from promotional content
  • Gym Communications: Manage messages from gym facilities

8.3 Privacy Settings

  • Profile Visibility: Control who can see your fitness progress
  • Data Sharing: Opt-out of non-essential data sharing
  • Analytics: Disable usage tracking (may limit app functionality)

9. International Data Transfers

  • Data is primarily stored in secure facilities within India
  • Some service providers may be located outside India
  • All international transfers include appropriate safeguards
  • EU users have additional protections under GDPR

10. Children's Privacy

  • The App is not intended for children under 16
  • We do not knowingly collect data from children
  • Parents should monitor children's app usage
  • Contact us if you believe we have collected child data inadvertently

11. Cookies and Tracking Technologies

11.1 App Analytics

  • We use analytics SDKs to understand app usage
  • Data is aggregated and anonymized where possible
  • Users can opt-out of analytics tracking

11.2 Advertising

  • We do not currently display third-party advertisements
  • If implemented, users will be informed and given control options

12. Changes to This Privacy Policy

  • We may update this policy to reflect service changes
  • Significant changes will be notified through the app
  • Continued use after updates constitutes acceptance
  • Previous versions available upon request

13. Regional Privacy Laws

13.1 India (Personal Data Protection)

  • Compliance with proposed Personal Data Protection Act
  • Data localization requirements for Indian user data
  • Rights to data portability and correction

13.2 European Union (GDPR)

  • Additional rights for EU users including erasure and portability
  • Legal basis for processing personal data
  • Data Protection Officer contact information

14. Contact Information

For privacy-related questions or requests:

Privacy Officer

Email: official@meeraaitech.com
Phone: +91-9798893573
Address: 2nd Floor, A wing 203, Rizvi Palace Hill Road, Bandra (West), Mumbai - 400 050.

15. Complaint Resolution

If you have concerns about our privacy practices:

  • Contact our Privacy Officer directly
  • File a complaint with local data protection authorities
  • For EU users: Contact your local Data Protection Authority